Results for 2012-12

In a nutshell, how would you describe your slogan We Care Like Family, Because We Are?

December 4, 2012

Our corporate philosophy hinges on 4 areas:  Excellence, Creativity, Innovation, and Hospitality.  We believe that teamwork always wins, and that good people make a great team.  We believe in using our imagination to put spice in our residents’  lives.  We believe t...

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How does the Hillandale Family of Communities compare with other healthcare and retirement facilities?

December 4, 2012

Our three communities are consistently rate among the top healthcare and retirement communities in our market.  We provide quality health services in a unique environment that promotes “Living As You’ve Never Seen It Before.”

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Does the Hillandale Family of Communities have any affiliated companies.

December 4, 2012

Yes, we affiliated with Hospice of Southwest Ohio and Staywell Home Health Care.  Carepointe Therapy and Wellness is our in-house affiliate that manages rehabilitation and related programs. We call it the Hillandale World.

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How can I get a brochure or other information about the Hillandale Family of Communities?

December 4, 2012

Complete the inquiry form provided throughout this website, or drop a note to:  Central Marketing, Hillandale Family of Communities, 8073 Tylersville Road, West Chester OH (513.777-1400).  Request a brochure or other information, and we will promptly reply.

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How can I help Dad through this transition?

December 4, 2012

Be considerate of your father’s expressed concerns, and deal with them one at a time.  This is indeed a transition, and it is best handled in pieces.  Take care not to overwhelm your father, since he has traditionally been in the position of transitioning your life since birth.&nb...

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My parents fear this may be their last move? How can I reassure them? And what happens if their finances are depleted?

December 4, 2012

Our Admissions Staff is trained to either answer your financial questions or refer you to the proper resources.   For example, reverse mortgages might be the answer for some individuals.  Regardless of your financial circumstances, we are prepared to guide you through this importan...

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How can I tell if my Mother needs assisted living? Could she thrive with independent services?

December 4, 2012

Our Admissions Staff performs an evaluation to help you determine the level of care.  Is your mother having problems managing household chores, and are finances becoming a burden for her?  Does she need help bathing, do you see bruises or other injuries that might be the result of falls...

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What should I think about when moving a loved one into a long-term care setting?

December 4, 2012

It  is helpful to keep a positive outlook when the time comes for this decision to be made.  In the Hillandale Family of Communities, we work with you to make your loved one’s “new home” as comforting and inviting as possible.  Thoughtful touches, ranging from dec...

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Visiting my loved one at a long-term care center is difficult. How can I make it more enjoyable and fulfilling for both of us?

December 4, 2012

The Hillandale Family of Communities is unique in its approach to celebrating “Living.”  In addition to our multitude of activities and events which encourage your participation alongside your loved one, we display and distribute colorful information throughout our facilities tha...

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What are the different levels of care available in the Hillandale Family of Communities?

December 4, 2012

Even our Independent Living areas have access to the appropriate levels of care.  We have Assisted Living, Light Assisted Living, Skilled Nursing Care, Rehabilitation, Memory-Impaired Care, and Independent Living.  We provide a free assessment regarding your personal needs.

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Can I leave one of your facilities and return home?

December 4, 2012

We encourage our residents to exercise as much independence as possible, including choices involving their environment.  Of course, consultation with family members and medical staff is encouraged before final decisions are made.

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Are residents rooms furnished? Can I bring my own furniture?

December 4, 2012

Residents are welcome to bring personal belongings to their new home. If safety is a concern, trained staff may assist in arranging items so that walkways are clear.

 

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How do I know if Hillandale is right for me or my family member?

December 4, 2012

From the moment you walk into our facilities, you will fall in love with a world of daily celebrations of “Living.” Call, or just stop by one of our convenient locations and meet with an admissions specialist who can answer any questions you may have with regard to personal preference...

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Does Hillandale allow smoking?

December 4, 2012

The Hillandale Family of Communities are all non-smoking residences.

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Is there ample privacy with accommodations?

December 4, 2012

We make resident privacy a priority in the Hillandale Family of Communities.  For example, our shared private rooms have a single entrance but feature a full separation wall between the two residents.  Our many patios are tucked away to provide as much privacy as possible.  Even ou...

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Why should I choose Hillandale?

December 4, 2012

“We Care Like Family, Because We Are.” That has always been the philosophy that the Hillandale Family of Communities has lived by. Our residents are our family members and we take seriously our role of lovingly caring for every member of our community. This is evident in the very envi...

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How do I get started in making health care decisions for myself or loved one?

December 4, 2012

We are just a phone call away and can answer any questions you may have concerning how to initiate appropriate healthcare for you or your loved one, with no obligation! Also, we offer daily tours of our facilities. Come in and meet with one of our knowledgeable and caring staff for a consultation...

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What do rates include for Private Pay residents?

December 4, 2012

The Hillandale Family of Communities will always work to exceed your expectations.  For any specific information regarding rates and services, please enter your mailing address on this website and we will respond promptly.

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Who can use the many different attractions on Main Street at Chesterwood Village?

December 4, 2012

Main Street is open to all residents and their guests, regardless of their level of care.  The general public is also welcome to visit our attractions which include an upscale styling salon, a movie theater, a root beer pub, a café, an ice cream parlor and much more....

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Can you accommodate special dietary needs?

December 4, 2012

Yes. We provide supervised nutrition plans from a full-time licensed, registered dietitian to ensure the nutrition needs of our residents are met. Depending on the level of care, multiple meal options are available to best suit your individual tastes, wants and needs.

 

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Do you offer special care for Alzheimers patients?

December 4, 2012

Yes. Our state-of-the-art assisted living facilities at Chelsea Place (located at both Chesterwood Village and Doverwood Village) and our nursing facilities at Birchwood Care Center are specifically designed for residents with Alzheimer’s or other memory-impairment. Our residents enjoy nume...

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How do I schedule an assessment for my loved one or an appointment to tour your communities?

December 4, 2012

Our admissions director will visit your loved one in their home, extended care facility or hospital to assess their needs and required level of care and then discuss appropriate placement with you as part of the admissions process. Our team is also available to meet with you in person 7 days a we...

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Are Hillandale Communities expensive?

December 4, 2012

We recognize that transitioning from home to a retirement community is a big change. Like all retirement or nursing facilities, our costs are based on the level and type of care required. Our admissions team will work with you to complete the necessary paperwork and to explain costs and financial...

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How are the Hillandale Family of Communities staffed?

December 4, 2012

Hillandale staff members tend to have a long tenure with us. In more than 50 years of caring for older adults, WE HAVE NEVER USED OUTSIDE AGENCY STAFFING, which means the same team of staff work with each resident 4-5 days per week. Our staff members know residents by name, and understand how to ...

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Do you have on-site physicians?

December 4, 2012

We have a clinic on-site called The Village Doctor.  Residents can schedule appointments for routine general medical checkups, and the office is located next door to our therapy and wellness facilities.

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Do you provide transportation to residents?

December 4, 2012

Yes! We provide wheel-chair accessible transportation for residents who may need to leave our campus for physician visits or other appointments. Contact our transportation coordinator for more information.

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What activities are available for residents to enjoy?

December 4, 2012

Our residents are active and busy! Our activities coordinators seek to find unique and fun opportunities for day-trips, evenings out and pot-luck dinners, just to name a few, for our independent living residents. Activities are provided which are appropriate for all levels of care so each residen...

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Is full-time medical care available to me in all of the communities?

December 4, 2012

Yes. A full-time nurse is available for all of our residents 24-hours-a-day. We also have a medical doctor on staff to oversee the care at each of our facilities, as well as specialty physicians who care for our memory-impaired residents or those in need of chronic or acute pain management.

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How often will my family and friends be able to visit me once I move into a residence in one of the Hillandale Communities?

December 4, 2012

There are no visitation limits at any of the Hillandale locations. No matter your level of care, we believe it is important to encourage friends and family to visit as often as they like. Residents also go out with friends and family when appropriate, and supervised when required.

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Will I buy or lease my residence?

December 4, 2012

At Hillandale, you don’t need to spend your hard-earned savings to purchase a residence. Instead, you may lease your independent living, assisted living or nursing care residence. There’s NO ENTRANCE FEE and NO LEASE REQUIRED for Hillandale Communities, and our communities are Medicar...

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When is the best time to consider moving to a retirement community, and how do I know what level of care is best suited for me?

December 4, 2012

Leaving home is a difficult decision to make, and should be discussed with the ones you care about. On this website, you may search for your appropriate level of care based on your individual needs, and find a Hillandale community that will best meet your needs. Our admission...

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What is a Continuing Care Retirement Community (CCRC)?

December 4, 2012

A CCRC is a community that offers a full spectrum of care to meet the needs of the individual. This includes independent living for the active, mature adult who finds comfort in knowing that their future needs are taken care of should they eventually require assistance me...

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Are Hillandale Communities secure environments?

December 4, 2012

Yes, all communities have 24-hour surveillance and call systems. You can be sure that you will be safe with access to assistance whenever you need it.

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What should I look for in a retirement community?

December 4, 2012

Medicare offers a useful checklist to help you evaluate the retirement community that you are considering. We invite you to print out this list and bring it with you when you visit any of Hillandale's communities. We will be happy to answer any of your questions.

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Who owns/operates the Hillandale Communities?

December 4, 2012

Since 1962, the Dixon family has cared for seniors as if they were part of their own family. Today, you’ll find the Dixon family involved in every aspect of life in the communities. As a locally owned and operated "business," you’ll find that our residents are an important part of our...

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